Refund and Returns Policy

Refund Policy for Pro Billiard Hub Pool Shop

Effective Date: January 4, 2025

Thank you for shopping at Pro Billiard Hub pool shop. We strive to ensure you are completely satisfied with your purchase. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

We offer refunds on products that meet the following criteria:

• Products are defective or damaged upon arrival.
• Products were not as described on the website.

If you receive a product that falls under the above conditions, you are eligible to request a refund. However, items must be returned in their original condition, unused, and in the original packaging.

2. Non-Refundable Items

The following items are non-refundable:

• Digital products, including eBooks, downloadable content, or other digital media.
• Any products that have been used, damaged, or altered in any way after receipt.

3. Requesting a Refund

To request a refund, please contact us within 14 days of receiving your item(s) by emailing us at [your contact email]. Include the following details in your request:

• Order number
• Proof of purchase (receipt)
• A description or photo of the issue (e.g., damage or defect)

Once we receive your refund request, we will review it and respond within 5-7 business days.

4. Refund Process

If your refund request is approved, we will issue a refund to the original payment method. The refund process can take up to 10-14 business days to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

Shipping costs are non-refundable unless the product was defective or the wrong item was sent to you.

6. Exchanges

If you would like to exchange a product for a different size or model, please contact us directly. We may ask you to return the original item before we send the replacement.

7. Contact Us

If you have any questions about our refund policy, please contact us via email at [your contact email].